Privacy Policy
Your privacy matters deeply to us. Here's how we protect and handle your personal information with complete transparency.
Information We Collect
When you interact with vionexarai's educational services, we collect information that helps us provide better learning experiences. This includes details you share directly — like your name, email, and educational background — plus technical information about how you use our platform.
Personal Details
Name, email address, phone number, and educational background you provide during registration or course enrollment.
Learning Progress
Course completion rates, quiz scores, assignment submissions, and learning pathway preferences to track your educational journey.
Technical Information
IP address, browser type, device information, and usage patterns to ensure our platform works smoothly across different systems.
How We Use Your Information
Every piece of information serves a specific purpose in making your educational experience more effective and personalized. We don't collect data just because we can — everything has a clear educational or operational purpose.
- Deliver course content and track your learning progress effectively
- Send important updates about your courses and new educational opportunities
- Provide technical support when you encounter platform issues
- Improve our courses based on how students actually learn and engage
- Ensure platform security and prevent unauthorized access to your account
- Communicate about changes to policies or important service announcements
Important Note: We never sell your personal information to third parties. Your educational data stays within our trusted network of educational partners and service providers who help deliver your learning experience.
Information Sharing and Third Parties
We work with trusted partners who help us deliver quality education, but we're selective about who gets access to what information. Here's exactly when and why we might share your data.
Our educational platform partners receive only the information necessary to provide their specific services — like course delivery systems or assessment tools. Payment processors see only transaction details needed to process your payments securely.
We might also share information when required by Australian law, such as responding to valid legal requests or protecting against fraud. But we'll always push back on overly broad requests and notify you when legally permitted.
We review all third-party partnerships annually to ensure they meet our privacy standards. Last review completed: March 2025
Data Storage and Security
Your information is stored on secure servers located in Australia, with backup systems that meet Australian Privacy Principles requirements. We use industry-standard encryption for data transmission and storage.
Our security measures include regular penetration testing, encrypted databases, secure access protocols, and staff training on privacy protection. We also monitor for suspicious activity and have incident response procedures ready.
We keep your information only as long as needed for educational purposes or legal requirements. Course progress data stays active during your enrollment plus two years afterward. Marketing preferences and contact details remain until you ask us to remove them.
Your Privacy Rights Under Australian Law
Australian Privacy Principles give you specific rights over your personal information. Here's what you can request and how to go about it.
Access Your Information
Request a copy of all personal information we hold about you, including learning records and account details.
Correct Inaccuracies
Ask us to fix any incorrect or outdated information in your educational profile or contact details.
Delete Your Data
Request removal of your personal information when it's no longer needed for educational or legal purposes.
Restrict Processing
Limit how we use your information while we investigate concerns you've raised about accuracy or usage.
Data Portability
Get your learning progress and course data in a format you can transfer to another educational platform.
Withdraw Consent
Stop us from sending marketing communications or using your information for research purposes.
Cookies and Tracking Technology
We use cookies to remember your login status, course preferences, and learning progress. These small files help our platform work properly and remember your settings between visits.
Essential cookies keep you logged in and save your progress — these can't be disabled if you want to use our platform effectively. Optional cookies help us understand which courses are most popular and where students might be struggling.
You can adjust cookie preferences in your browser settings, though some functionality might be limited. We don't use third-party tracking cookies for advertising purposes.
International Data Transfers
While we primarily store data in Australia, some educational tools and services operate from other countries with strong privacy protections. When this happens, we ensure appropriate safeguards are in place.
Any international transfers comply with Australian Privacy Principles and use approved transfer mechanisms like standard contractual clauses or adequacy decisions. We don't transfer data to countries without adequate privacy protections.
Children's Privacy
Our educational programs are designed for adults aged 18 and older. We don't knowingly collect information from children under 18 without proper parental consent and additional privacy protections.
If we discover we've accidentally collected information from someone under 18, we'll delete it promptly and implement additional verification measures to prevent similar situations.
Policy Updates and Changes
We update this privacy policy when our practices change or legal requirements evolve. Significant changes will be communicated through email and prominent website notices at least 30 days before they take effect.
Minor updates — like clarifying existing practices or fixing typos — happen without advance notice. We recommend checking this page periodically, especially before starting new courses or updating your account information.
Policy Version: This privacy policy was last updated on January 15, 2025, and is effective immediately for all new users. Existing users have until February 15, 2025, to review changes.
Privacy Questions and Concerns
Got questions about how we handle your information? Need to exercise your privacy rights? We're here to help with clear answers and quick action.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.